How has been your experience as a customer to a good service provider? Or how do you feel when you use a good product? WOW!!
How did you feel when you went through a bad experience as a customer either consuming a service or product? “What a pain!!”
Yes, I did feel the same way.. When you come across something innovative either as a service or product, you do feel that “WOW-What an experience?” So the key to success is to make the customer feel the “WOW” with you or your product more often..
How do you make these feelings happen? There is only one way for it. Think through the customer. Go through his experience. Understand what are his pains are? Address it.It is so simple. Yet difficult to attain because, there are so many different types of them to address.
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2 comments:
nice post. simplest of things are usually the most difficult to attain :)
u hit the spot, but getting the wow effect is like looking for pin in hay stack and we r a very diverse country with diverse culture to get the right mix mkteer have to get the plan rt
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